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For more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations. Today, the company is the #1 sugar confectioner in the United States. Ferrara boasts a passionate team of nearly 9,000 employees creating and delivering hundreds of products sold under 20 popular brands like Brach’s®, NERDS®, SweeTARTS®, Laffy Taffy®, and Trolli® to more than 66 million U.S. households annually and popular Dori snacking products under brands such as Dori, Gomets, Pettiz, and Yogurte 100 in Brazil. Additionally, Jelly Belly, known world-wide for its confections, was acquired in November of 2023.

Sr. Analyst - eCommerce Supply Chain

Job Location: Chicago

Want to make an impact?

The Senior Analyst of Ecommerce Supply Chain aids in providing operational support to the sales team acting as a liaison between ecommerce customers and Ferrara Supply Chain and Operations to ensure that customer’s unique and specific needs are met. This support helps bridge the gap between common brick and mortar practices and unique needs for the ecommerce space.

The Senior Analyst plays key roles to the Customers, Sales Team, and the Ecommerce Supply Chain Senior Manager in owning day to day data consolidation, order processing, monitoring, and reporting, helping flag actionable insights to the team to ensure optimal visibility and understanding in rapidly changing trends.

Ways you will make a difference

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Owns the PO submission and processing workstream to provide maximum fill given Ferrara and Amazon’s deadlines and parameters. When necessary recommending changes to the POs to creatively mitigate any potential cuts and quantifying potential cuts and rational.
Optimizing support and owning business processes to ensure profitability, driving best in industry results in fill rate and charge backs, and ensuring that purchase orders get processed, shipped, and monitored through the stages.
Monitoring chargeback reports to understand any issues and resolve where needed. For any incorrect chargebacks working with Amazon to ensure correction.
Aiding the team in providing in depth and insightful reporting to the Sales Team using both internal and external tools to provide a wholistic picture of current trends, inventory standing, and predicted forecasts. Serving as a resource in making data led recommendations and painting a story through large data sets.
Working as a representative of Ferrara Supply Chain to be a partner with the customer ensuring a strong connection exists.
Monitoring internal inventory positioning to bring attention to smaller company items driving ecommerce fill rate gaps.
Strategic Ad-Hoc support prioritizing relevant initiatives helping support from an operations and supply chain lens
Performs other duties as assigned

Skills that will make you successful

Requirements listed below are representative of the knowledge, skill, and/or ability required.

Self-starter who proactively identifies business risks & opportunities with the ability to understand the financials of a P&L
Detail-oriented. Strong organization skills and ability to manage processes effectively
Understand and ability to analyze data develop fact-based recommendations, and create & deliver strong presentations across functions & levels, internally and externally
Must partner with the Amazon.com Account Executive, and Omni-Channel Account executive to drive overall company Ecomm strategy
Excellent professional communication, presentation, forecasting and negotiation skills
Strong relationship management skills, emphasis on collaboration and alignment, across functions & levels
Competency and/or demonstrated ability to quickly learn
Excellent at multitasking and being agile
Ability to travel as required
Ability to lift up to 40 pounds

Experiences that will support your success

The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum of bachelor’s degree
Minimum of 2-4 years of Supply Chain and/or Transportation related experience
Proficient in Microsoft Office suite, with emphasis on Excel & PowerPoint
Experience in Customer/Channel Marketing; Category Management and/or Sales Operations is a plus
Experience working with Ecommerce Pure Play or Omni-Retailers is a plus
Experience working on Sugar or Fruit Snacks categories is a plus

What We Offer

At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO).
Eligible employees may also receive an annual bonus based on company performance.
Learn more about our benefits at https://flimp.live/Ferrara-Candy-2025-OE-QR

Compensation

The salary range for this position is $88,000 - $123,000 annually.

Ferrara’s success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at www.ferrara.com or www.linkedin.com/company/ferrara-.

EQUAL OPPORTUNITY

We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.