Quality Assurance Data Analyst

Work Location: ​Chicago​

Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.

Want to make an impact?

We’re looking for a QA Data Analyst to strengthen our reporting and insights across Quality and Consumer Affairs worldwide. In this role, you will be responsible for building and managing dashboards, consolidating international data, and translating trends into clear business recommendations that improve product quality and consumer delight.

The ideal candidate is detail-oriented, skilled in tools like Power BI, Excel, Tableau, and CRM systems, and able to turn complex data into actionable insights for the business stakeholders. This role is less about data science and more about owning reporting processes, interpreting results, and guiding decisions that enhance consumer experiences globally.

Ways you will make a difference

•    Build and maintain KPI dashboards in Tableau and other BI tools to provide clear visibility into business performance.
•    Analyze trends, patterns, and anomalies in data and translate insights into actionable recommendations for business teams.
•    Drive cross-functional alignment with global quality, marketing, and sales teams through data-driven strategies and insights.
•    Own global reporting processes, ensuring timely delivery of accurate reports to leadership and key stakeholders.
•    Ensure data quality and integrity by managing robust ETL processes and monitoring data pipelines.
•    Collaborate with IT and external vendors to optimize reporting tools, resolve technical issues, and implement enhancements.
•    Stay current on data analytics best practices and emerging industry trends to continuously improve reporting and analysis capabilities.

Skills that will make you successful

o    Basic ETL knowledge, understanding core concepts, and working with structured data (csv, json, etc.) 
o    Experience with data manipulation through Excel or Google Sheets 
o    Basic understanding of SQL 
•    Preferred
o    Basic understanding of programming languages related to data-handling and analysis (Python, R) 
o    Hands-on experience with ETL tools (Apache Airflow, dbt, etc) 
•    Education: Bachelor’s degree in Business, Data Analytics, Quality Management, or related field.
•    Experience: 2–4 years in data analytics or reporting, preferably within consumer goods, quality, or CRM environments.
•    Technical Skills:
o    Proficiency in Power BI and Tableau (required).
o    Strong data analysis skills; Salesforce CRM experience preferred.

Experiences that will support your success

•    Naturally Curious: You are naturally curious and great at navigating internal and external data, asking second and third level questions to see the patterns behind data to craft expert analysis to be used by the business teams/stakeholders.
•    Self-Directed: You take initiative to solve problems and uncover opportunities. You have a self-sufficient work ethic; entrepreneurial in spirit and are naturally self-motivated. You welcome the ability to work in a fast-paced environment and work autonomously to manage and prioritize multiple projects at once.
•    A Fast Learner: You are adaptable and thrive in a fast-paced environment where business needs and processes may shift. You are digitally savvy and your familiarity with web-based tools gives you confidence to learn and navigate consumer data.
•    A Collaborator: You bring energy to the table that encourages and develop internal relationships. You seek out opportunities to collaborate with peers in your department and across the organization to ultimately elevate our consumer experience.

What We Offer

At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO).  Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Candy-2025-OE-QR

Compensation

The salary range for this position is $60,675 to $84,945 annually.