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For more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations. Today, the company is the #1 sugar confectioner in the United States. Ferrara boasts a passionate team of nearly 9,000 employees creating and delivering hundreds of products sold under 20 popular brands like Brach’s®, NERDS®, SweeTARTS®, Laffy Taffy®, and Trolli® to more than 66 million U.S. households annually and popular Dori snacking products under brands such as Dori, Gomets, Pettiz, and Yogurte 100 in Brazil. Additionally, Jelly Belly, known world-wide for its confections, was acquired in November of 2023.

P&O (HR) People Hub Analyst

Job Location: ​Chicago​

Want to make an impact?

As an Analyst in the People Hub within People & Organization (P&O), you will be the first point of contact for Ferrara colleagues, assisting with inquiries and providing solutions while demonstrating care, empathy and respect. You will handle a variety of tasks, such as processing data transactions in P&O systems, resolving issues and improving process performance. Alongside your teammates, you'll ensure the People Hub delivers a great experience for Ferrara colleagues while safeguarding compliance and improving efficiency for the Company.

Ways you will make a difference

  • Handle incoming service requests from customers (mostly Ferrara colleagues) regarding P&O (HR) procedures, policies and systems.
  • Make outbound contact to follow up on customer inquiries, confirm information, or communicate resolution of an issue and provide accurate information and resolve customer issues in a timely and professional manner.
  • Coach P&O colleagues in business partnership and centers of excellence on how to use HR systems and standard processes to promote effective self-service.
  • Contribute to process improvement projects. Create and maintain process maps to capture HR activities and roles. Work under supervision to evaluate potential improvements, test changes, learn from results and adjust accordingly.
  • Ability to enter data and submit transactions correctly and accurately in our HRIS system (SAP SuccessFactors).
  • Document resolution of service requests and contribute to development of standard process documentation.
  • Identify and act on opportunities to improve customer satisfaction and collaborate closely within the People Hub to resolve service requests and consistently meet performance standards to consistently deliver great service.

Skills that will make you successful

  • 2+ years of work experience – previous experience in shared services, contact center or professional service delivery environment is an advantage
  • Familiarity with HR systems, processes and practices, with ability to navigate common enterprise HR systems (e.g., SAP SuccessFactors, Workday, ServiceNow, etc.)
  • Ability to work efficiently with minimal supervision in a fast-paced environment with the ability to multi-task and capable of independently establishing priorities
  • Ability to handle and maintain confidential and sensitive information with unwavering attention to detail
  • Ability to consistently deliver high quality service in a professional manner while managing a high volume of transactions
  • Spanish language skills are a plus
  • Experiences that will support your success

Experiences that will support your success

  • Bachelor's degree required
    • Human Resources specialization is a plus​​​​​​​

What We Offer

At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits https://flimp.live/Ferrara-Benefits-Resource-Center.

Compensation

The salary range for this position is $68,625-96,075 annually.

Ferrara’s success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at www.ferrara.com or www.linkedin.com/company/ferrara-.

EQUAL OPPORTUNITY

We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

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