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At Ferrara, Ferrero, Fox’s Burton’s, and The Fine Biscuits Company, we’re loved by people of all generations for the joy we bring—and that joy is crafted by our people. Join us and explore a whole world to discover, where your passion will find its place.

Today, Ferrara is the #1 sugar confectioner in the U.S, with global sales in more than 40 countries. Ferrara boasts a passionate team of over 9,000 employees around the world who deliver and create hundreds of iconic and beloved products.

In the U.S., more than 67 million households annually enjoy our popular brands like NERDS®, Brach’s®, Jelly Belly®, SweeTARTS®, Laffy Taffy®, and Trolli®. In Brazil, Dori has become a household name with snacking products that include brands such as Dori, Gomets, Pettiz, and Yogurte 100. And, in France, Carambar & Co have earned generations of loyal customers through the timeless appeal of iconic candy and chocolate brands such as Carambar, Lutti, Krema, Poulain, Vichy and Terry’s. A privately held company, Ferrara Group is headquartered in Chicago. Ferrara boasts a network of over 30 locations in North America, South America, Europe and Asia Pacific that includes manufacturing, distribution, sales, and R&D facilities.

Learn more at www.ferrara.com or www.linkedin.com/company/ferrara-/

IT Analyst, Digital Experience

Work Location: Chicago

Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.

Want to make an impact?

Technology powers Ferrara’s transformation of iconic brands into a world-class global business. Following a successful S/4HANA go-live, our IT organization is leading the next phase of digital evolution—scaling platforms, advancing data and analytics, and partnering closely with the business to deliver measurable impact. This is a chance to join a highly innovative IT team with strong executive sponsorship and influence across the enterprise.

The IT Analyst, Digital Experience is an IT-owned role responsible for monitoring, analyzing, and improving employees’ experiences with enterprise technology, devices, applications, and digital services. This position sits within IT and works closely with Infrastructure, End User Computing, Service Desk, Information Security, and HR partners to ensure workplace technology is reliable, performant, and user-centric.

The IT Analyst, Digital Experience leverages data from endpoint, application, and experience monitoring to proactively identify issues, improve service quality, and support IT transformation initiatives.

Ways you will make a difference

Monitor and analyze digital experience data across endpoints, applications, collaboration tools, and network services
Identify performance, stability, and usability issues impacting employee productivity and satisfaction
Develop and maintain digital experience (DEX) metrics, KPIs, and dashboards aligned to IT service and experience outcomes
Provide actionable insights to IT teams to reduce incidents, improve Mean Time to Resolution (MTTR), and increase proactive issue resolution
Partner with End User Computing, Infrastructure, Service Desk, and Application teams to prioritize and remediate experience issues
Support IT service management (ITSM) processes by integrating DEX insights into incident, problem, and change management
Measure and track the employee impact of technology changes, upgrades, and rollouts
Conduct root cause analysis using endpoint and experience telemetry data
Support adoption and optimization of collaboration and productivity tools (e.g., Microsoft365, endpoint devices, SaaS platforms)
Produce regular reports and executive-level summaries on digital experience health and trends

Skills that will make you successful

Proactive, operations-focused mindset
Strong problem-solving and root cause analysis skills
Data-driven decision-making
Cross-functional collaboration within IT
Continuous improvement and service excellence focus

Experiences that will support your success

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent practical experience
2–4 years of experience in IT operations, end-user computing, digital experience monitoring, or IT analytics
Experience working with endpoint management, application monitoring, or DEX platforms
Strong analytical skills with experience building dashboards and reports (e.g., Power BI, Tableau, Excel, PowerPoint)
Solid understanding of IT service management principles and operational workflows
Ability to translate technical data into clear insights for IT and business stakeholders

Preferred Qualifications

Hands-on experience with DEX platforms such as Nexthink, Microsoft Viva Insights, Aternity, or similar tools
Familiarity with ITSM tools (e.g., ServiceNow) and ITIL practices
Experience with endpoint performance, device health, and application telemetry
Knowledge of Windows, macOS, mobile device management, and enterprise collaboration platforms
Exposure to automation, scripting, or data querying (e.g., PowerShell, SQL)

What We Offer

At Ferrara, we’re proud to support our employees by providing comprehensive benefits such as health insurance, dental insurance, a 401(k), and paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Candy-2025-OE-QR

Compensation

The salary range for this role is $79,629 - $111,480 annually.

EQUAL OPPORTUNITY

We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Nearest Major Market: Chicago