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At Ferrara, Ferrero, Fox’s Burton’s, and The Fine Biscuits Company, we’re loved by people of all generations for the joy we bring—and that joy is crafted by our people. Join us and explore a whole world to discover, where your passion will find its place.

Today, Ferrara is the #1 sugar confectioner in the U.S, with global sales in more than 40 countries. Ferrara boasts a passionate team of over 9,000 employees around the world who deliver and create hundreds of iconic and beloved products.

In the U.S., more than 67 million households annually enjoy our popular brands like NERDS®, Brach’s®, Jelly Belly®, SweeTARTS®, Laffy Taffy®, and Trolli®.  In Brazil, Dori has become a household name with snacking products that include brands such as Dori, Gomets, Pettiz, and Yogurte 100. And, in France, Carambar & Co have earned generations of loyal customers through the timeless appeal of iconic candy and chocolate brands such as Carambar, Lutti, Krema, Poulain, Vichy and Terry’s. A privately held company, Ferrara Group is headquartered in Chicago. Ferrara boasts a network of over 30 locations in North America, South America, Europe and Asia Pacific that includes manufacturing, distribution, sales, and R&D facilities.

Learn more at www.ferrara.com or www.linkedin.com/company/ferrara-/

Analyst, People Hub

Work Location: ​[Chicago, IL]​

Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.

Want to make an impact?

As an Analyst in the People Hub within People & Organization (P&O), you will be the first point of contact for Ferrara colleagues, assisting with inquiries and providing solutions while demonstrating care, empathy and respect. You will handle a variety of tasks, such as processing data transactions in P&O systems, resolving issues and improving process performance. Alongside your teammates, you'll ensure the People Hub delivers a great experience for Ferrara colleagues while safeguarding compliance and improving efficiency for the Company.

Ways you will make a difference

Employee Engagement & Communications

•    Design and execute employee engagement campaigns, including newsletters, site communications, awareness initiatives, interactive quizzes, contests, and recognition programs to increase employee participation and engagement.
•    Develop communication strategies and activation plans to drive adoption of HR programs, policies, systems, and organizational initiatives.
•    Create presentations, communication materials, and engagement metrics to measure campaign effectiveness and continuously improve participation.

 

People Analytics & Reporting

•    Analyze HR, payroll, attendance, scheduling, and workforce data to identify trends, risks, and improvement opportunities.
•    Develop and maintain dashboards, scorecards, and KPI reporting for business leaders using reporting and visualization tools such as Power BI.
•    Perform data validation, reconciliation, and root-cause analysis to ensure data accuracy across HR, payroll, and timekeeping systems.

 

Process Automation & Continuous Improvement

•    Lead automation initiatives leveraging tools such as Power Automate, Power Apps, and reporting technologies to streamline processes, reduce manual work, and improve service delivery.
•    Identify opportunities to simplify processes, eliminate inefficiencies, and enhance the employee experience through digital solutions.
•    Partner with cross-functional teams to implement sustainable process improvements and monitor effectiveness.

 

Stakeholder Management & Business Partnership

•    Build strong partnerships with HR Business Partners, People & Organization teams, plant leadership, supervisors, managers, payroll, and other functional stakeholders to support business objectives.
•    Consult with stakeholders to understand challenges, provide operational recommendations, and drive resolution of complex employee lifecycle, payroll, attendance, and system-related issues.
•    Facilitate collaboration across departments to ensure alignment, compliance, and consistent execution of people processes.

 

Knowledge Management & Governance

•    Support development of knowledge articles, training materials, job aids, and standard operating procedures to promote self-service and operational excellence.
•    Monitor trends in employee inquiries and recommend proactive solutions, communications, or training initiatives to reduce recurring issues.

Skills that will make you successful

  • Bachelor’s degree required; Human Resources specialization is a plus
  • 2+ years of work experience – previous experience in shared services, contact center or professional service delivery environment
  • Familiarity with HR systems, processes and practices, with ability to navigate common enterprise HR systems (e.g., SAP SuccessFactors, Workday, ServiceNow, etc.)
  • Ability to work efficiently with minimal supervision in a fast-paced environment with the ability to multi-task and capable of independently establishing priorities
  • Ability to handle and maintain confidential and sensitive information with unwavering attention to detail
  • Ability to consistently deliver high quality service in a professional manner while managing a high volume of transactions
  • Spanish language skills are a plus

Experiences that will support your success

  • Experience developing employee engagement and communication campaigns.
  • Strong analytical skills with the ability to interpret workforce, payroll, attendance, and HR data.
  • Experience with Power BI, Power Apps, Power Automate, and other reporting or workflow automation tools.
  • Advanced Microsoft Excel and data reconciliation capabilities.
  • Strong stakeholder management, influencing, and relationship-building skills.
  • Experience presenting insights and recommendations to leadership audiences.
  • Continuous improvement mindset with knowledge of process optimization methodologies.

What We Offer

At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO).  Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Benefits-Resource-Center

Compensation

The salary range for this role is $71,100 - $99.540 annually + 10% bonus potential.

EQUAL OPPORTUNITY

We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.


Nearest Major Market: Chicago

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